Conversational Performance

Empower conversational teams for success

At Danko, we bring decades of experience empowering contact centres to enable successful conversations with their consumers. Our founder, Rolph Danko, is a highly regarded expert within the conversational space, having developed several frameworks for supporting chat, messaging, automated conversations, conversational design, and AI supported conversations.

Consumers want to be helped in a quick and easy way. Unfortunately, that is not always as straightforward to achieve for brands as it sounds. Our priority is to help your teams deal with those consumer conversations successfully, efficiently and effectively.

Examples of projects

Conversational Strategy Review

Analyze your existing conversational channels and approaches, identifying strengths, weaknesses, and opportunities for improvement. Provide tailored recommendations to enhance their chat, messaging, and AI-supported conversations for better consumer engagement.

Contact Centre Performance Evaluation

Conduct a comprehensive assessment of your contact centre operations, including agent performance, response times, and resolution rates. Offer actionable insights to optimise staffing, training, and management practices for increased effectiveness, experience and efficiency.

Automation and AI Integration Analysis

Examine your current use of automation and AI technologies in their conversational strategies. Identify areas where these tools can be better leveraged or new solutions implemented to streamline processes, reduce response times, and improve overall customer satisfaction.

Channel Communication Assessment

Evaluate the consistency and effectiveness of your customer's communication across all touch points, including chat, messaging, social media, and email. Provide recommendations for creating a seamless, unified experience that meets consumers' expectations for quick and easy support.