Customer Training

When creating software or platforms, it can be difficult to get training right. The package has been designed to fulfil a specific need and the account team is doing a good job in telling their contacts how to use it. The challenge, however, is to drive adoption and scale beyond your customer success team and the client’s project team. It is time for the entire organisation to embrace your tools in a sustainable way.

Welcome to the efficient world of Danko! We provide a five-step methodology to help software companies build out their training programmes in an effective and time-saving way. We help you to create programmes that improve customer adoption, scaling of software investments, and improve the overall growth of your business.

Step 1 – Identify User Stories:

It is vital to understand the problems faced by your target clients. We help you to identify the user stories that are most relevant and then create training content that addresses those issues.

Step 2 – Determine What Makes Your Software Unique:

Identifying this enables you to create training content to help customers gain a better understanding of your software and use it to its full potential. This goes for the person using it, but also which elements of functionality need to be promoted for adoption. 

Step 3 – Set Up Appropriate Audiences:

We assist you in defining the target audience for your training content. This helps to target your training messaging to the right people. It ensures that the user is able to apply the software as it was designed for them.

Step 4 – Define Detailed Training Goals:

Every piece of training has a great opportunity to drive communication and the detailed goals establish what needs to be communicated with which user audience. This will form the basis for learning. 

Step 5 – Develop Relevant Programs:

We turn the insights gathered in the first four stages into meaningful, purposeful, and relevant training courses. Our methodology combines traditional instructional design principles with modern content development strategies to create training content that is both engaging and effective.

The Danko Method breaks down the daunting task of creating sustainable and scalable training programmes. This means that you are able to grow your business while ensuring that your clients keep learning in a way that drives adoption of your offering. So, why not streamline your training programmes and partner with Danko today?