Services

When creating software or platforms, it can be difficult to get training right. The package has been designed to fulfil a specific need and the account team is doing a good job in telling their contacts how to use it. The challenge, however, is to drive adoption and scale beyond your customer success team and the client’s project team. It is time for the entire organisation to embrace your tools in a sustainable way.

At Danko, we bring decades of experience empowering contact centres to enable successful conversations with their consumers. Our founder, Rolph Danko, is a highly regarded expert within the conversational space, having developed several frameworks for supporting chat, messaging, automated conversations, conversational design, and AI supported conversations. 

During his extensive career in the field, Rolph Danko has established a reputation for conversational excellence. His teams have played a significant role in driving the success of chat, messaging, and automated conversations with many leading global brands. Empowering teams with knowledge, confidence and expertise through these Masterclasses is essential for successful conversations and maximising customer interactions through messaging and chat.